Product and user support
For feature usage, bugs, compatibility, purchase restoration and general feedback.
support@baiboki.comSUPPORT
Contact & Support
For product questions, bug reports, feature suggestions or privacy requests, use the appropriate email address below. We do not use a web contact form at this time, which helps minimize unnecessary data collection.
Privacy and data requests
For privacy-policy questions, personal-data handling, deletion and related rights requests.
privacy@baiboki.comHelpful details to include
- Your Baiboki version
- Phone model and Android / iOS version
- The steps that led to the issue
- A screenshot when useful, with passwords, IDs and payment information hidden
Frequently asked questions
Does Baiboki require an internet connection?
Not for every feature. Some tools are designed to work offline. Online translation, AI features and future cloud services require a connection. The app will explain this where relevant.
How can I delete local data?
Use the delete option within the relevant feature where available. You can also clear Baiboki storage in your device settings or uninstall the app. Cleared data may not be recoverable.
Does Baiboki require an account?
The initial release plan does not depend on a Baiboki account. If accounts or cloud sync are introduced later, we will update the Privacy Policy and provide account and cloud-data deletion methods before launch.
How will Pro purchases and restoration work?
Pro is not publicly available yet. When launched, purchases will be handled by the official app store and the app will include a restore-purchase option. Refunds and cancellations follow the store rules and applicable law.
Which platforms are supported?
Android is the initial release priority. An iOS version will be announced after development and testing are ready.
When should I expect a reply?
We review messages as soon as reasonably possible, but we do not promise a fixed response time. Please avoid sending duplicate messages for the same issue.