SUPPORT
Contact & Support
Use the appropriate email for bugs, feature requests, purchase issues, and privacy requests. We do not use a web form, reducing unnecessary collection.
Product and purchase support
Include device model, OS and app versions, steps, the relevant product, and approximate purchase time. Attach screenshots only when useful. Never send an API key, identity document, private conversation, full card number, or full purchaseToken.
Privacy requests
Use this address for privacy-policy, data-rights, and processing questions. Do not send passwords, full payment details, or unrelated sensitive information.
Common questions
Must Baiboki be online?
Most tools work offline. Language-model downloads, your own API, live travel research, purchase verification, and Hosted AI require a connection.
Is my API key uploaded to Baiboki?
No. A BYOK key is encrypted only on your device, and the device connects directly to the selected HTTPS Provider. Withdrawing send consent keeps the key; deleting the Provider deletes it.
How do Free, lifetime Pro, AI credits, and subscription relate?
Lifetime Pro is a one-time local-feature upgrade; credits pay for hosted requests; an active AI subscription includes Pro local benefits and cycle credits. Pro does not include unlimited AI, and credits do not unlock Pro. Separately purchased lifetime Pro remains after subscription expiry. See Plans & AI.
How do I buy or restore lifetime Pro?
iOS purchases use the App Store; Android uses Google Play. Purchase or restore in the app with the original store account. Pending orders do not unlock early; refunds or revocations update access. Actual product availability depends on the regional store.
Does the Pro AI trial start automatically?
No. You activate it manually, then it lasts 30 consecutive days or until credits run out. Each valid Pro purchase can claim once. The pack is installation-bound, never auto-renews, and does not affect lifetime Pro when it ends. Credits currently support text translation.
Can I buy AI credits or a subscription now?
The purchase page offers 1,000, 3,000 and 10,000 credit packs and monthly and annual subscriptions. Available products, currency and price depend on your store's confirmation sheet. Monthly subscriptions provide 500 credits per monthly cycle; annual subscriptions provide 600 per monthly cycle anchored to the purchase date, without rollover.
How do I delete local data?
Use item deletion, clear, or reset within the relevant feature, or clear app data / uninstall in system settings. Check what you want to keep first.
Is there a Baiboki account?
Register or sign in with email to recover credit balances and view benefits. Manage, sign out of or delete the account in the app or account website. Local tool content is not automatically synced or cleared by account deletion. Deleting the account does not automatically cancel store subscriptions; manage renewal in the original store as well.
Who can use the iOS release?
The current iOS release is for people aged 18 and over and is not distributed in mainland China's App Store. Third-party AI also has provider-specific age, regional and account restrictions.